Privacy Policy

This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected and to comply with all applicable privacy and data protection laws in an open and transparent manner. We have policies and procedures in place covering our data protection responsibilities and to ensure we follow the data protection principles and process all personal information fairly and lawfully in a way that respects your rights under the UK Data Protection Act 2018. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th January 2012. When we gather personal information from you, we will ensure what we collect is adequate, relevant and not excessive to our needs. We take care to ensure your personal information is accurate and up to date, used solely for the reasons for which it was collected and retained only for as long as is necessary. We will not transfer any personal information outside of the UK. Our legal basis for obtaining, holding and processing personal information via this website is for the performance of a contract.

What we collect
We may collect the following information:

-contact information including email address, postal address and phone number
-driving licence number
-passport number
-date of birth
-special category information relating to medical conditions
-other personal identifiable information

What we do with the information we gather
We require this information to meet your needs and fulfil your order. Personal information will be transferred to the DVLA in order to fulfil your order, you should be aware of the privacy policy for this government agency. Special category information relating to medical conditions is only collected when it is a specific requirement from the DVLA to collect this data.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your payment details are collected via our secure server, and at no time does any other organisation (including ours) have access to your payment details. Your personal data is collected via our secure server and access to it is strictly limited to only authorised employees. No personal data is transferred to any third party other than the DVLA and is deleted as soon as practicable following the completion of the order process. We use SSL encryption to protect personal information online and in transit to and from this website.

How we use cookies
A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. You may, at any time, request that any of your data that we have collected as a result of you placing an order with us be removed from our systems. To do this, simply send an email to stating your first and last names and one other piece of personally identifiable information from the list above and instructing us to remove all personally identifiable data from our systems. Your data will be removed within 24 hours. You have the right to request a copy of any information that we hold about you. Requests should be emailed to the address above and we will respond within 30 days. You also have the right to tell us to change your personal information if it is incomplete or inaccurate. Call Services Ltd is registered with the Information Commissioner’s Office, the UK’s independent authority set up to uphold information rights in the public interest, promote openness by public bodies and data privacy for individuals. (Registration reference: ZA653624).